Bel Air Collection Resort And Spa Cancun (Adults Only), Cancun

The hotel experience was quite mixed for me. The service was incredibly slow, which really put a damper on things. While the location is nice and the staff at the bar were exceptional, I found the amenities lacking and the dining experience to be hit or miss. Overall, it does offer some decent aspects, but there are issues that need addressing.

I had a mixed experience at the hotel. While the customer service at the restaurant was fantastic, especially from staff like Arechiga and Cristal, the overall condition of the hotel left much to be desired. The rooms were outdated and not as pictured online, resulting in disappointment. However, the beachfront location was stunning and the food at the Palm Terrace was remarkable, making it worth recommending for its dining and beach access.

I had a wonderful stay here, enjoying the beautiful beach just steps away and an outstanding pool area. The staff was incredibly welcoming, adding a personal touch to my experience. However, I did have some issues with the food options, which could be improved, and my room could use a bit of modernization. Overall, it was a great value, especially considering the charming atmosphere and attentive service.

I genuinely enjoyed my stay at this hotel despite a few minor drawbacks. The service by the staff was exceptional, and the food was delicious. The infinity pool and beautiful ocean view were highlights of my trip. However, the older rooms could use some updates, and there were a couple of hiccups with requests to the front desk.

I had a mixed experience at this hotel. The beach and pool area were fantastic, and I enjoyed my time there. However, the rooms could use some serious updates, and some aspects of the service fell short during my stay. Overall, it's a decent, budget-friendly option if you prioritize access to the beach over luxury.